Frequently Asked Questions

What time is check in?

Check-in time is at 14:00 (2pm). If you arrive at 14:01 that’s fine as well. In fact, you can check in any time after 2 o’clock on the day of your reservation. However, if you are arriving later than 24:00, please let us know.
 
Fun fact: you can check-in yourself by using our ultra-modern (yet user friendly) kiosk in the lobby. In case of panic, there will always be a host around to assist you. 

Do you offer early Check in?

In case you arrive before 14:00 (2pm) and the room is not ready yet, we will take care of your luggage in the meantime. In case your room is ready before 14:00 – lucky you! - you may check in of course. Early check-ins cannot be booked nor guaranteed, it’s up to faith. 

What time is check out?

Check out is at 11:00. We know goodbyes can be hard, therefore our self-check out happens in no-time. This way you will have more time to catch the last glimpse before you leave. 

Do you offer late check out?

In case you want to snooze a bit longer we offer late check-out upon request only. Be aware that a surcharge applies. 

What time is breakfast?

All our 3 hotels serve an organic & locally sourced breakfast buffet from 07.00 till 10.30. It’s the best way to kickstart your day and energise before exploring the city!
At Conscious Hotel Vondelpark you can have à la carte lunch after 11.00 until 15.00 (3PM) every day. At restaurant MOER you are welcome to enjoy an organic lunch or dinner every day (or come by to try our awesome drinks at the MOER bar). 

How can I cancel or adjust my reservation?

In case you booked your room with us directly, please contact our reservations department (weekdays 08:00-20:00, weekends 09:00-18:00). They would love to help you figure out what the possibilities are. In case you booked your room through an Online Travel Agent, such as Booking.com/Expedia, it’s out of our hands. Please contact them directly to figure out the possibilities.

How do I get to Conscious Hotels from the airport?

To Conscious Hotel Museum Square from Schiphol Airport: By public transport: Take Bus 197 from the airport and get out at the stop "Museumplein (De Lairessestraat)".  This takes about 35 minutes, depending on traffic.
ATTENTION different route due to roadworks from April 18th to beginning 2018.

To Conscious Hotel Vondelpark from Schiphol Airport: By public transport: take the train to Station Lelylaan. From there you take the tram number 1 direction Amsterdam Centraal. After 2 stops you get out at 'Surinameplein'. After that it's about 4 minutes by foot. This takes you about 20 minutes in total.

To The Tire Station from Schiphol Airport: By public transport: take the train to Station Lelylaan. From there you take the tram number 1 direction Amsterdam Centraal. After 2 stops you get out at 'Surinameplein'. After that it's about 4 minutes by foot. This takes you about 20 minutes in total.
 
We do not offer shuttle service; however we excel at shuffle dancing, just ask.
 

What is the maximum occupancy of a room?

Depending on the room type you book, the maximum occupancy of a twin/double room is 2 people, a triple room hosts (surprise!) 3 people and the maximum occupancy of quadruple room is 4 people. Unfortunately, there is no space to place an additional bed in any of the rooms. For babies we make an exception though, as baby cots can be rented for €10 a night. 

Do you accept cash?

No. We do not accept cash in any of the hotels. The main reason is that working cashless is better for the environment, since digital money doesn't need to be moved around, nor produced for that matter. We do accept Visa, Mastercard, American Express and Maestro cards.

Where can I rent a bike?

To enjoy Amsterdam as one of the locals, you can rent a Roetz Bike at the reception. It's fun to get lost, but don't worry, we also have city-maps. You can rent a bike for only 15 Euros a day. In case you want to rent the bike for 2 days, you will pay 25 Euros instead of 30. To offer a comfortable bike experience for all, different sizes and shapes of bikes are available, just ask the host about the possibilities! 

Where can I get tickets for the trams and buses?

You can buy tickets in the tram or bus itself if you want a one-way ticket, pay with cash there. We sell multiple day passes (24 hours, 48 hours, 72 hours) at the reception too, you can pay by card.

Do you offer Parking?

At Conscious Vondelpark and The Tire Station we offer private parking, meaning you won’t have to desperately look for a space to park and avoid walking in the rain from car to hotel. Reserve your parking for €22,50 per day to be guaranteed of a spot from 2PM to 11AM. Upon request and for a surcharge your parking spot can be extended.
 
At Conscious Hotel Museum square, we do not offer private parking. Fitting in with the atmosphere of the Museum Quarter, there are 'car exhibition places' (AKA parking places) on the street. 

Do you have coffee and tea facilities?

In Conscious Hotel Museum square, we have coffee and tea facilities in the lobby, which you can make use of any time of the day at no cost. In Conscious Hotel Vondelpark you can DIY your own cup of tea in your room by picking up a TEAbox in the reception. In The Tire Station you can enjoy your cup of coffee & tea in our eco patisserie Sticky Fingers. 

Do you offer laundry service?

We do not have laundry service inside the hotel. We work with an external company that can do your laundry in case you would like to wash something. Prices are determined by the fashion police and depend on the amount and type of laundry. 

Do you have air conditioning in the rooms?

At Conscious Hotel Museum square & Vondelpark, we not have air-conditioning, as the temperature will be automatedly regulated. In The Tire Station we have climate control. 

Will Holland ever win the World Cup?

Not likely, but thank you for rooting for us.

What does Conscious Hotels do to be green?

We do an awful lot to be green. Here's some of the stuff we do. Everything you see in the hotels is either recycled, or certified, or fair trade. Our breakfast and lunch are organic. We run on wind energy. We have a green rooftop for good isolation and awesome view for our neighbours. All linen is ecological and fair trade. We clean without chemicals. All our taps and showers save water, without you noticing it. We have chargers for electric cars. We have organic drinks, tea, coffee and beers... We could go on about ourselves and our greenliness, but you could also just come by and see for yourself!

How can I book a room with discount?

Become a member and receive a discount on your room booking instantly. Next to a whooping discount, we offer plenty of benefits that last a lifetime. Check them out and join the club!

I lost/forgot something in your hotel. Have you found it?

Don’t worry, it happens to the best. Everything we found after you left, we pass on to iLost. Have a look at the specific page for the hotel you stayed at (Vondelpark, Museum Square, The Tire Station) to check if it has been found and claim your item. We hope you and your precious belongings are reunited soon! 

Rumour has it that you’re opening a new hotel, is that true?

Well yes, you heard correctly! Conscious Hotel Westerpark opens in the second quarter of 2018. Want to be the first one to check it out? Rooms are available from 18 June onwards and can be booked today! 

I want to work with you. Where can I find your open positions and how can I apply?

That’s awesome! We have our very own recruitment lady. Her name is Conny. Conny Conscious. She can answer all your questions. Find her on LinkedIn or take a look at our Jobs page.
 

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